Shape the future of customer service with Observe.AI as a Conversational Agent Designer based in Toronto, Canada. This role emphasizes AI collaboration design and requires a deep understanding of user interaction. You'll be responsible for the complete agent experience from designing conversational flows to optimizing usability.

Lead customer workshops, analyze current communication structures, and document best practices that will enhance the efficiency of AI agents throughout their lifecycle. Collaborate closely with product and engineering teams to influence design standards and usability. Key Responsibilities:
Map and document customer conversational journeys
Define success metrics and ROI with clients
Collaborate on usability-driven designs
Train teams on best practices for VoiceAI usage
Analyze feedback for continuous improvement of agents Requirements:
3+ years of experience in conversational design
Expertise in dialogue flow across various industries
Robust Human Computer Interaction knowledge
Excellent workshop facilitation and presentation skills
Experience in measuring user experience outcomes Drive meaningful change at Observe.AI by creating productive and impactful AI-driven customer solutions.

📌 Conversational Agent Designer At Observe Ai Toronto
🏢 Doist
📍 Toronto