Enhance service delivery as a Claims Concierge at Gore Mutual, where your customer-focused skills will shine in a hybrid setting. Join our mission to transform the insurance industry.
As Gore
Mutual's Claims Concierge, you will be at the forefront of customer service, assisting clients and supporting brokers. This role emphasizes communication and empathy while you navigate the claims process. Your contributions will help us maintain a service model that prioritizes client needs and satisfaction. Key Responsibilities:
Respond to inbound calls from customers and third parties
Record first notice of loss and direct claims processing
Answer questions regarding ongoing claims
Make decisions on claims in advisors' absence
Assign claims appropriately using the skills matrix Requirements:
Minimum 1 year in a customer service role
Exceptional communication and service skills
Knowledgeable in Microsoft Office Suite
Claims experience is a plus
Capable of managing multiple priorities in a busy atmosphere Become a part of something meaningful at Gore Mutual as a Claims Concierge.