Join RBC as a Bilingual Credit Card Operations Specialist in Montréal. This full time role involves handling inquiries on credit card procedures while offering flexible shift options. As an Operations Specialist on the CARDs EAC Team, you will engage with internal partners, providing critical support in both English and French.
Robust communication skills and the ability to multitask are essential as you navigate high call volumes and fulfill various client requests with accuracy and care. Key Responsibilities:
Offer detailed guidance on credit card products
Troubleshoot and resolve inquiries swiftly
Balance multiple tasks while maintaining accuracy
Fulfill diverse client requests through CART and other platforms
Ensure exceptional customer service during interactions Requirements:
Fluency in English and French
Experience in rapid-paced environments
Capacity for high call volumes
Technical proficiency in various systems
Previous credit card operation knowledge is an advantage Utilize your skillset in a dynamic role and contribute to RBC's success.