Focus on driving results with EcoOnline as a Senior Customer Success Manager. Engage with strategic clients to enhance safety and compliance through creative solutions. As a part of the North American Customer Success team at EcoOnline, you'll manage a portfolio of key clients across various industries.

This role demands at least 5 years in Customer Success or a related SaaS position, emphasizing relationship development, renewal management, and adoption outcomes. You will engage senior stakeholders to align business outcomes and conduct strategic planning sessions that drive measurable impact. Key Responsibilities:
Own relationships with strategic customer portfolios
Develop success plans aligned to business outcomes
Drive adoption and long-term value realization
Conduct Executive Value Reviews and strategic planning
Identify cross-sell and upsell opportunities Requirements:
5+ years in Customer Success or related role
Proven success managing complex customer relationships
Experience in renewal and retention outcomes
Robust ability to engage senior stakeholders
Experience leading strategic business reviews Bring your expertise in Customer Success to help EcoOnline make a lasting impact!

📌 Customer Success Manager At Ecoonline Toronto
🏢 Socket.dev
📍 Toronto