About Us:

The Car Girls is an automotive call centre and marketing agency, supporting car dealerships across Canada including the Western Time Zone. We offer exceptional service by looking after our dealers clients. We answer inbound calls, schedule vehicle service appointments, call outbound to due for service clients, special order parts, tire swap lists, recalls etc. using automotive specific software.

Position Overview:

We’re looking for a dedicated Customer Service Representative to join our Business Development Center (BDC) in Aurora. This is an on-site, full-time position (not remote), where you'll play a key role in managing inbound service appointment calls and support other accounts with outbound calls. Must be able to work evenings and 2 Saturdays a month.

If you have strong communication and computer skills, enjoy working in a fast-paced environment, and are passionate about delivering excellent customer service, we’d love to hear from you!

Key Responsibilities:
Answering inbound service calls and scheduling appointments according to dealership availability
Making outbound calls - hourly minimum / expectation is required




Updating customer information in systems
Managing tire storage requests
Checking vehicle recalls and various service parameters
Timely arrival is essential

Qualifications:
Previous experience in phone-based customer service or the automotive industry (rental car agencies, reception, appointment booking) is a plus, but we are willing to train the right candidate
Strong phone and customer service skills
Proficiency in computer systems and software
Excellent verbal and written communication skills
Friendly, kind, courteous and patient
Positive, explicit phone voice
Ability to multitask in a fast-paced environment
Dependable and detail-oriented with a great attitude
Additional language is an asset

Why Join Us?
Collaborative, supportive and fun work environment
Group Benefits Plan
Local to York Region
Opportunity for growth, learning and development

Job Type: Full time Pay: $17.60-$19.50 per hour

Education
Secondary School (preferred)

Work Location: In person

📌 Customer Specialist Automotive Industry Aurora
🏢 The Car Girls
📍 Aurora