Transform the customer experience landscape at Xplore as the Customer Care Strategy & Enablement Director. Focus on creating seamless, data-driven customer journeys while modernizing contact centre operations. You will lead Xplore's strategy for evolving the Customer Care contact centre into a digitally enabled, insight-driven organization.

Your work will encompass operational efficiencies, improved customer retention, and enhanced service delivery as you partner with departments across the company. This role demands solid leadership and a keen understanding of telecommunications dynamics. Key Responsibilities:
Establish strategic objectives for Customer Care transformation
Foster customer-centric processes and eliminate friction points




Innovate through automation and self-service solutions
Drive initiatives to enhance customer retention and loyalty
Communicate effectively with cross-functional partners

Requirements:
Proven experience in customer care operations
Robust project management and oversight capabilities
Knowledge of retention and churn management
Ability to derive insights from data analytics
Familiarity with agile practices is an asset

Lead impactful change, ensuring that Xplore’s contact centre embodies customer-first principles in all engagements.

📌 Customer Care Transformation Leader At Xplore Calgary
🏢 Xplore
📍 Calgary