Join Softchoice as a Configuration Management Database (CMDB) Analyst and ensure the accuracy of critical IT service management data. Contribute to governance and support key ITSM practices in a cooperative setting. In this role, you will take ownership of the CMDB lifecycle and data quality, ensuring that records accurately reflect infrastructure states.

Your responsibilities will include conducting health assessments, managing lifecycle events, and optimizing discovery tooling. With your 3+ years of experience and ITIL certification, you will enhance CI naming conventions and audit data integrity, fostering a robust foundation for service level management. Key Responsibilities:
Define and enforce CI naming conventions
Manage CI lifecycle events and data remediation
Optimize CMDB discovery configurations
Support Change and Incident Management with accurate data
Maintain comprehensive CMDB documentation Requirements:
Minimum 3 years in CMDB administration
ITIL 4 Foundation certification mandate
Proficient in ServiceNow or LogicMonitor
Robust data analysis skills
Ability to document technical procedures clearly Drive operational excellence and enhance ITSM practices at Softchoice as a CMDB Analyst.

📌 Configuration Management Analyst Needed Toronto (Canada)
🏢 Softchoice
📍 Canada