Job Overview

We are looking for a friendly, organized, and professional Customer Service Representative (CSR) to join our busy auto body and collision repair team in Guelph.

The ideal candidate enjoys working with customers, has excellent communication skills, and can manage multiple tasks in a fast-paced automotive setting. Previous experience in an auto body shop, collision repair, automotive service, or insurance industry is an asset.

Responsibilities
Greet customers and provide professional, friendly service
Answer phone calls, emails, and customer inquiries
Schedule vehicle drop-offs, pickups, inspections, and appointments
Open and maintain customer repair files
Communicate repair updates, timelines, and completion dates to customers
Coordinate with technicians, estimators, insurance companies, rental companies, and suppliers
Assist with insurance claims and related documentation
Prepare invoices, paperwork, and other administrative documents
Maintain accurate customer and vehicle information
Coordinate rental vehicles and transportation arrangements when required
Follow up with customers regarding repairs and outstanding information
Ensure vehicles are properly documented at check-in and delivery
Handle customer concerns professionally and help resolve issues




Maintain a clean, organized, and professional front-office environment
Perform other administrative duties as required

Qualifications
Previous customer service or administrative experience
Automotive or collision repair experience is an asset
Robust communication and interpersonal skills
Excellent organizational and time-management abilities
Comfortable working in a busy, fast-paced environment
Strong attention to detail
Professional and positive attitude
Comfortable using computers and Microsoft Office
Experience with collision repair management software is an asset
Ability to work effectively as part of a team
Valid driver's licence is an asset

What We Offer
Competitive hourly wage based on experience
Full-time, reliable employment
Positive and professional work environment
Opportunities for training and advancement
Work with an experienced automotive and collision repair team

Join us as a Customer Service Representative where your proactive approach and vibrant energy will help us deliver outstanding service every day! Pay: $19.00-$24.00 per hour

Benefits
Casual dress
On-site parking

Work Location: In person

📌 Customer Service Representative Guelph
🏢 Procolor Collision Guleph
📍 Guelph