Job Overview

As a Customer Service Representative at PostNet, I provide friendly and effective service to customers with a wide range of needs, including shipping, printing, and business services. I assist clients in selecting the best shipping options, preparing packages, and ensuring accurate documentation for domestic and international deliveries.

I handle printing and design requests, helping customers with business cards, flyers, and other marketing materials while ensuring high-quality results and quick turnaround times. I also manage mailbox services, including receiving, sorting, and distributing mail securely.

In addition, I process transactions, maintain organized records, and ensure the store remains clean and well-stocked. I focus on building strong customer relationships by addressing inquiries, resolving issues promptly, and creating a positive in-store experience.

Responsibilities




Customer service and communication
Shipping and logistics support
Printing and document services
Problem-solving and conflict resolution
Cash handling and POS systems
Time management and multitasking

Experience
Prior experience in customer service or call center roles is preferred but not required
Strong data entry skills with attention to detail
Excellent communication skills, including phone etiquette and active listening

This role is ideal for individuals who are passionate about delivering exceptional customer experiences, possess solid communication abilities, and thrive in a fast-paced environment. Job Types: Full time, Part-time

Pay: $19.00-$20.00 per hour

Work Location: In person

📌 Customer Service Representative West Kelowna
🏢 Postnet
📍 West Kelowna