Job Overview

We are seeking a agile Customer Service Representative to join our team. The ideal candidate will be proficient with a strong focus on delivering exceptional customer service. As a Customer Service Representative, you will play a key role in assisting customers, resolving inquiries, and promoting customer satisfaction.

Responsibilities
Handle incoming customer inquiries via in person, phone, email, and chat in a skilled and timely manner.
Provide accurate information about products and services to customers.
Assist customers with order placement, product inquiries, and issue resolution.
Utilize skills to accurately document customer interactions and transactions.
Demonstrate excellent while interacting with customers.
Collaborate with the sales team to identify opportunities for and cross-selling products.
effectively with customers to ensure their needs are met.
customer feedback to improve service quality and enhance the customer experience.

Qualifications:
Proficiency in is required; additional fluency in other languages is a plus.




Previous experience in Automotive Customer service> or related field is preferred.
Robust acumen with the ability to promote products effectively.
Excellent skills with high attention to detail.
Outstanding and communication skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong problem-solving skills and a customer-oriented mindset.

Must have good clean driving record. If you are a dedicated individual with a passion for providing top-notch customer service, we invite you to apply for the Customer Service Representative position. Join our team and be part of a company that values customer satisfaction and employee growth.

Job Type: Full-time

Pay: From $18.56 per hour

Versatile language requirement
French not required

Education:
Secondary School (preferred)

Experience:
Customer support: 1 year (preferred)
Customer service: 1 year (preferred)

Work Location: In person

📌 Customer Service Representative Simcoe (Canada)
🏢 NORFOLK AUTO PARTS
📍 Canada