Job Purpose

Glacier FarmMedia (“GFM”) is a dynamic company in the Canadian agriculture industry. We connect with farmers through regional and specialty media franchises, a listings marketplace for the sale of farm equipment, leading industry events like Ag in Motion and Canada’s Outdoor Farm Show and customized offerings for Weather and Market analysis and insights.

As the CSR, you will work in the Winnipeg office and play an key role in supporting Farmer Services operations efforts. You help ensure strong customer service delivery, efficient office coordination, and consistent in-office coverage for collaboration and to ensure workplace safety.

Duties And Responsibilities
Conduct outbound calls to media subscribers and classifieds customers
Manage inbound inquiries related to subscriptions, billing, account updates, and product information
Ensure a high level of professional service and escalate issues as required
Maintain accurate and up-to-date customer records within CRM systems
Assist with administrative tasks, support workflow processes and team operations
Efficiently manage internal documentation, data entry, reporting, and process tracking
Assist with invoice preparation, payment tracking, reconciliations support,



and coordination with finance teams
Help coordinate cross-departmental projects and internal initiatives to ensure deadlines and objectives are met
Support planning, coordination, and execution of events and post-event follow-up activities
Identify opportunities for improving service processes and workflow efficiencies
Contribute to special projects, initiatives and event planning

Qualifications
Strong communication skills
Skilled phone manner and customer-focused mindset
Proficiency in Microsoft Office
Highly organized with strong attention to detail
Proactive, dependable, and collaborative team player
Willing and able to work full-time in an in-office setting

Working Conditions
Full-time, in-office role in Winnipeg.

Please note, other duties may be assigned at the sole discretion of the Employer, a member of the Executive Leadership Team and/or the manager. Duties and responsibilities, reporting relationships and direct reports are subject to change as the business changes at the sole discretion of the Employer. Should significant changes occur, a renewed will be shared with the employee.

📌 Customer Service Representative Winnipeg
🏢 Glacier FarmMedia
📍 Winnipeg