Role Summary The Customer Service Rep (CSR) is responsible for the day-to-day coordination between sales, logistics, and customers. This role keeps orders, shipments, and customer communication organized and on track, acting as the primary back-end support for the sales team across wholesale, retail, ethnic, and mainstream business.

Responsibilities

Logistics
Coordinate with the warehouse on local shipments across North America.
Provide shipment status updates to customers.
Notify customers of FDA hold release status.
Handle all customs-related communication with customers.

Sales Support
Enter orders submitted by the sales team for wholesale and retail business, including ethnic and mainstream channels.
Prepare trade confirmations for the internal contracts team.
Create shipping orders.
Cross-check orders against current inventory and flag any gaps to the sales team.
Coordinate shipping schedules with the logistics and sales teams.
Track shipping schedules for large contracts and spot sales, and keep the tracker up to date.
Use retail portals (e.g., Sobeys portal, SPS, Retail Link) to support the Commercial Manager, Retail — process incoming POs, prepare trade confirmations, coordinate with the warehouse for dispatch, and communicate any discrepancies to the customer.




Support the sales team with day-to-day back-end administrative work.
Provide inventory updates as needed.

Accounts Receivable
Send weekly AR reminders to clients.
Escalate overdue accounts to the sales team when needed.

Required Skills & Tools
Proficient in Microsoft Office (Word, PowerPoint, Excel, etc.).
Proficient in Outlook and Microsoft Teams.
Comfortable learning and working within retail order portals (e.g., Sobeys portal, SPS, Retail Link).
Strong organizational skills and attention to detail.
Explicit, professional written and verbal communication with customers.
Ability to coordinate across multiple teams (sales, logistics, contracts) and manage competing priorities.

Join us to become a vital part of a global organization that values proactive communication, teamwork, and delivering outstanding service. Your enthusiasm will help us build lasting relationships while advancing your career in a rapid-paced environment! Pay: $50,000.00-$60,000.00 per year

Advantages
Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
In office parking
Paid time off
Vision care

Work Location: In person

📌 Customer Service Representative Mississauga (Canada)
🏢 ETG Commodities
📍 Canada