Support your colleagues at Coveo as an IT Helpdesk Technician, ensuring smooth operations by resolving technology issues promptly. Bring your technical knowledge to enhance employee productivity in a rapid-paced work culture. As the initial point of contact for technical assistance, you will manage requests for internal support while communicating effectively with team members.

A minimum of one year in a service desk environment and a solid understanding of operating systems like Windows and macOS are required. In this role, you will also assist with onboarding, offboarding, and documenting technical solutions. Key Responsibilities:
Provide first-level technical support for users
Triage and prioritize requests effectively
Ensure timely communication throughout the resolution process
Assist with preparing tech for recent team members
Document recurrent issues and their resolutions Requirements:
One year of experience in IT helpdesk support
Proficient in Windows and macOS systems
Robust customer service and communication skills
Familiarity with IT service management tools
Enthusiasm for solving technical challenges Enhance the Coveo experience with your technical support skills and passion for technology.

📌 Coveo It Helpdesk Technician Quebec City
🏢 Coveo Solutions
📍 Quebec City