Responsibilities
Handle inbound customer calls related to banking and financial services accounts
Resolve account inquiries and provide accurate information
Deliver skilled and customer-focused service on every interaction
Navigate multiple systems while speaking with customers
Meet quality, productivity, and customer satisfaction goals
Work collaboratively with team members and leaders to achieve performance targets

Requirements
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.




Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their advantages.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Solid interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.

📌 工作内推 Customer Service Representative 20 00~25 00 加元/小时 · 万锦 销售代理 长期工 白班 英语/国语 需要工作签证 欢迎学生 Markham
🏢 51.CA Media Group
📍 Markham