Drive innovation as a Business Systems Analyst in Toronto with a focus on Contact Center operations within a hybrid work model. Collaborate with stakeholders to convert business requirements into effective system designs. This position demands 8+ years of experience in the Banking, Financial Services, and Insurance (BFSI) industry.

You will work on omnichannel engagement solutions while ensuring compliance with regulatory standards. This role also involves participating in Agile methodologies, focusing on effective project delivery. Key Responsibilities:
Collaborate with operations and product teams for requirement analysis
Manage functional and technical requirements documentation
Support omnichannel platform capabilities
Engage actively in Agile ceremonies and project delivery
Ensure compliance within banking standards and risk controls Requirements:
8+ years in a Business Systems Analyst role in BFSI
Robust digital contact center technology experience
Expertise in CRM and API integrations
Proficient in Agile tools such as Azure DevOps
Robust capability in data analysis and reporting Leverage your skills in systems analysis and transformation to enhance operational efficiencies in the contact center.

📌 Contact Center Business Systems Analyst Toronto (Canada)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Canada