ServiceNow Service Catalogue Developer

RESPONSIBILITIES:

The Contractor's resource(s) must enable productive, user-friendly, and self-service capabilities within the ServiceNow platform including:

- Delivering a centralized service catalogue.
- Automating request fulfilment to reduce manual effort and errors.
- Improve the end-user experience by making services accessible, intuitive, and fast.
- Support organizational goals of digital transformation and process standardization.

Tasks:

a. Catalogue Item Development

- Designing and building catalogue items (hardware, software, access requests, HR services)
- Configure forms, variable and UI policies

b. Workflow and Automation

- Creating workflows and flows for request fulfilment
- Setting up approvals, notifications, and task assignments

c. Integration





- Connecting catalogue items to external systems (procurement, HR, Active Directory, etc)

d. Administration

- Managing catalogue categories, roles, and permissions
- Maintaining catalogue structure and visibility rules

e. Maintenance and Support

- Troubleshooting catalogue issues
- Updating items as business needs evolve

DELIVERABLES

- Fully configured catalogue items with forms, variable, and dynamic scripts; automated workflows or Flow Designer flows that handle approvals, notifications, and fulfilment tasks; integrations with external systems and supporting documentation.
- Must be available for regular and ad hoc meetings with the end users

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📌 ServiceNow Developer (Ottawa)
🏢 ConfigureTek
📍 Ottawa