Empower client success at Fidelity Clearing Canada as a Client Support Manager. This role combines hybrid work flexibility with a focus on resolving complex client issues in Toronto. As a key player in client support, you will apply your expertise in the brokerage and custodian sectors to meet client expectations.

Your work will involve diagnosing and resolving support issues while maintaining proactive communications throughout the support process. Furthermore, you will be instrumental in training clients on FCC applications, contributing to their success. Key Responsibilities:
Assess and resolve customer support inquiries effectively
Conduct advanced troubleshooting for escalated cases
Provide training on FCC applications and product offerings




Create and update customer support documentation
Management of support issue escalations with clarity Requirements:
3+ years in service roles within financial services
Proven ability to analyze issues and synthesize solutions
Completion of relevant post-secondary education
Familiarity with Broadridge (Dataphile) is beneficial
Bilingual candidates (English/French) are highly regarded Enhance client interactions with your support skills at Fidelity Clearing Canada while navigating an evolving workspace.

📌 Client Support Manager With Hybrid Flexibility Toronto
🏢 Fidelity International
📍 Toronto