Support Canadian healthcare improvement as a Remote Client Support Analyst with QHR. Harness your skills to provide effective application support to clients across various channels.

The Remote Client Support

Analyst will play an integral role in QHR's mission by assisting clients through email and phone. You'll handle inquiries, route essential messages, and provide training for new team members. This position allows for advancement while ensuring client satisfaction through adhering to service level agreements. Key Responsibilities:
Resolve client issues via remote support methods
Manage case flows while maintaining service excellence
Mentor new staff on processes and software applications
Engage in scheduled after-hours support shifts as necessary
Report and escalate major departmental issues to leads Requirements:
Intermediate computer skills and service experience
Rapid-paced work setting adaptability
Qualified demeanor with clients on calls
Typing proficiency of at least 40 words per minute
Willingness to work various shifts as required Bring your dedication to client service and problem resolution to QHR's healthcare team.

📌 Qhr Remote Client Support Analyst Toronto
🏢 Qhr-Technologie
📍 Toronto