Keyloop is seeking a Tier 1 Technical Support Analyst to troubleshoot and resolve customer issues while ensuring excellent service delivery. Work remotely as part of our innovative team.

Your role includes owning customer cases, diagnosing and resolving problems effectively. Communication is key, as you'll need to empathize with customer pressures and collaborate across the organization. Your analytical and problem-solving abilities will drive success in this rapid-paced role, leading to enhanced customer satisfaction. Key Responsibilities:

- Manage and resolve customer support inquiries
- Efficiently escalate cases as necessary
- Document and guide on problem resolution
- Work alongside team members for knowledge sharing
- Proactively learn about Keyloop product offerings Requirements:
- Strong troubleshooting and analytical abilities
- Bilingual communication skills in French and English
- Solid background in customer service
- Basic knowledge of automotive industry
- Familiarity with Keyloop SERTI and Microsoft tools Utilize your communication and problem-solving expertise at Keyloop, making a difference in customer support daily.

📌 Tier 1 Technical Support at Keyloop (Montreal)
🏢 Keyloop
📍 Montreal