Elevate customer interactions as a CCaaS Engineer with Accenture Song.

Utilize Amazon

Connect and Google CCAI to drive cutting-edge contact center solutions across channels. This role requires a proactive CCaaS Engineer who designs and maintains high-impact solutions for customer service environments. You'll work directly with architects to implement robust system architectures while developing AI-driven features that improve operational efficiencies. With your expertise, you'll transform client contact strategies into high-performance applications. Key Responsibilities:
Build and maintain CCaaS solutions on Amazon Connect and Google CCAI
Create intelligent agent workspace configurations and contact flows




Integrate various cloud services to optimize contact center operations
Oversee migration from legacy systems to Amazon and Google platforms
Develop and implement CI/CD processes and IaC strategies Requirements:
3+ years of experience in CCaaS engineering
Deep knowledge of Amazon and Google Cloud services
Experience with backend programming (Python, Node.js, Java)
Robust understanding of CI/CD and IaC tools
Excellent collaboration and communication skills Contribute to redefining customer experiences while leveraging your cloud solutions expertise at Accenture Song.

📌 Cloud Contact Center Engineer Role Toronto
🏢 Accenture
📍 Toronto