Contribute to the Quebec Regional Contact Centre as a Call Centre Customer Service Associate. This full time SP-04 position involves assisting taxpayers and managing tax program inquiries in Montreal. CRA is anticipating hires for customer service associates to handle taxpayer inquiries effectively. You will perform calculations, accept payments, and educate clients about available services. The role involves working a versatile shift schedule, primarily Monday to Friday. Key Responsibilities:
Address inquiries about CRA-administered programs
Calculate tax obligations and determine entitlements
Process authorized payment arrangements seamlessly
Promote services and educate taxpayers
Operate a computer and headset during calls Requirements:
Secondary school diploma completion
Bilingual in English and French essential
Robust communication and customer service skills
Must possess reliability status for CRA
Previous customer service experience is advantageous Make a meaningful impact on taxpayers by supporting the CRA team in Montreal.

📌 Call Centre Customer Service Positions Montreal
🏢 Canada Revenue Agency - Agence du revenu du Canada
📍 Montreal