Location Edmonton, Canada Sector Sales Salary 45,000.00 CAD to 60,000.00 CAD per annum

Join a top employer’s claims team inEdmonton as aClaims Assistant supportingtransportation focused commercial auto claims in a busy, detail driven environment where accuracy, follow through, and great service keep everything moving. You’ll be the organizational engine behind the claim file lifecycle, working closely with adjusters and a tight knit team to keep documentation clean, timelines on track, and customers confidently informed especially during peak winter volume.

Compensation

- Base salary between $45,000 - $60,000 depending on relevant experience (negotiable) plus annual KPI bonus

Perks & Perks

- 4 weeks' paid vacation
- Dental and medical health benefits
- Health spending account
- Paid birthday off
- Monthly gift card draws andbirthday lunch
- RRSP contribution
- Tuition reimbursement
- Continuous career development and internal promotion

Responsibilities

- Set up new claim files and enter them into internal platforms
- Keep file notes and documentation current, accurate, and well organized
- Scan/upload paperwork and ensure each file is complete
- Create routine claim correspondence (emails and letters)
- Monitor timelines, diarize next steps, and drive follow-ups to prevent delays




- Coordinate with claimants, repair facilities, vendors, contractors, and other parties to move items forward
- Request and gather supporting materials such as police reports, photos, invoices, and receipts
- Provide clear progress updates to claimants and stakeholders
- Address concerns and elevate issues when appropriate
- Assist adjusters with preliminary, non-decision support tasks
- Protect sensitive information and follow privacy/data-handling requirements
- Follow established procedures to ensure consistent file management

Qualifications

- Proficiency in MS Office 365
- Strong written/verbal communication; customer service
- Detail-oriented, organized, accurate documentation
- Multitask, problem-solve; meet deadlines in fast-paced setting
- Nice to have: claims assistant experience; transportation/commercial auto exposure; strong Excel/tracking skills

We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives.

To be considered, applicants must be legally entitled to work in Canada, including holding any required permits.

Accommodation is available upon request throughout all stages of the recruitment process.

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📌 Claims Assistant (Transportation, Commercial Auto) (Edmonton)
🏢 Impact Recruitment
📍 Edmonton