Join F12 as a Systems Analyst, providing essential support to clients both remotely and onsite. Focus on resolving technical challenges while enhancing your IT skills in a cooperative workplace. In the role of Systems Analyst, you'll report to the Manager of Service Delivery and focus on high-quality technical assistance.

You will troubleshoot issues, manage client accounts, and create valuable documentation. This position will enhance your experience while contributing to F12's mission of empowering leaders in technology services. Key Responsibilities:
Support clients with various IT-related inquiries
Document and update ticket statuses efficiently
Communicate with clients articulately and courteously
Assist in RMA processing and vendor coordination
Learn and share knowledge through resources like IT Glue Requirements:
At least 1 year of experience in a support role
Basic familiarity with Active Directory and Virtualization
Eagerness to learn and share knowledge
Uphold metrics and performance standards
Availability for occasional after-hours on-call Elevate your career in technology by solving real-world IT challenges at F12.

📌 Client Centric Systems Analyst At Edmonton
🏢 F12.net
📍 Edmonton