Enhance your career with The Nationwide Group as a bilingual Customer Support Agent. Utilize your French and English proficiency to manage appraisal requests and ensure client satisfaction.

In this Customer Support Agent role, you will directly contribute to a successful appraisal process. Responsible for handling inquiries and ensuring compliance with Service-Level Agreements, you will interact with lenders and appraisers while maintaining high service standards. Your ability to communicate effectively is crucial for success in this position.

Key Responsibilities: • Review and manage appraisal requests through NAS • Update lenders and appraisers with request status • Ensure adherence to departmental policies and procedures • Collaborate with management for timely completions • Identify and escalate delayed issues appropriately

Requirements: • Fluent in both French and English • Proven experience in customer service • Robust communication and interpersonal skills • Knowledge of appraisal guidelines and metrics • Ability to consistently meet performance requirements

Join TNG and put your bilingual abilities to work as a Customer Support Agent.

📌 TNG Bilingual Customer Support Agent (Winnipeg)
🏢 The Nationwide Group
📍 Winnipeg