Take the lead in redefining customer experience at 407 ETR as their Senior Director. You'll spearhead strategy, insights, and digital initiatives to foster customer loyalty. Reporting to the VP of Customer Operations, this role emphasizes the significance of customer journeys and digital services.

As the Senior Director, you will design the customer experience strategy while collaborating with diverse teams across the organization. This impactful position requires innovative thinking to resolve customer pain points and improve overall satisfaction. Key Responsibilities:

- Lead development of customer experience strategy aligned with corporate vision
- Establish frameworks to translate insights into actions
- Serve as advisor on customer satisfaction and risks




- Own measurement and analytics of customer performance metrics
- Advocate for digital transformation and improved service access Requirements:
- Bachelor’s degree essential; MBA highly desired
- 10+ years in customer experience leadership
- Knowledge of AI and automation in customer service
- Ability to influence stakeholders and drive change
- Robust presentation skills and change management expertise Elevate customer loyalty and transform service delivery through your leadership at 407 ETR.

📌 Transform Customer Experience as Senior Director (Ontario)
🏢 Socket.dev
📍 Ontario