Guide the Membership and Rewards Support team in a hybrid Team Lead role at AMA. Leverage your coaching and mentoring skills to drive exceptional member interactions and team success.

In this pivotal position, you will oversee a dedicated team, leading efforts in technology adaptation and continuous process improvements. Your leadership will not only enhance member retention but also contribute to a collaborative setting that prioritizes growth and engagement. Help AMA make a difference in the lives of over one million members.

Key Responsibilities:
• Support team members with system inquiries and escalations
• Monitor and maintain service levels across contact points
• Coach and guide representatives to uphold quality standards




• Develop training programs to bolster team capabilities
• Drive modernization initiatives within the team

Requirements:
• Previous experience in a contact center environment
• High school diploma or equivalent work experience
• Leadership or coaching experience is an asset
• Familiarity with Microsoft Office and contact center applications
• Strong interpersonal and motivational skills

Utilize your leadership and coaching talents to cultivate a thriving team culture at AMA.
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📌 Hybrid Contact Centre Team Lead (Alberta)
🏢 albertamotorassociation
📍 Alberta