Transform your career as a Salesforce Support Delivery Lead in Toronto, ON, focusing on Production Support and incident management. Hands-on Copado experience is a necessity.

We are seeking a seasoned Salesforce Technical Lead with upwards of 10 years in support roles. This full-time position involves managing L2/L3 incidents, driving problem management, and ensuring the integrity and governance of the Salesforce setting. You will also mentor junior staff and coordinate various teams effectively.

Key Responsibilities:
• Oversee incident management for critical issues
• Implement permanent fixes through root cause analysis
• Support production deployments and validation processes
• Troubleshoot complex Salesforce integrations
• Maintain Salesforce best practices for monitoring

Requirements:
• 10+ years of experience in Salesforce technical support
• Comprehensive knowledge of Apex and Flows
• Skills in REST/SOAP integrations
• Proficiency in change and release management
• Strong leadership abilities for team management

Lead our support initiatives and drive excellence in Salesforce operations.
#J-18808-Ljbffr

📌 Salesforce Support Delivery Lead in Toronto (Ontario)
🏢 K&K Global Talent Solutions
📍 Ontario