Job Overview

We are seeking a professional and customer-focused Automotive Service Advisor to join our dealership team. The ideal candidate will serve as the primary point of contact for customers seeking automotive repairs and maintenance, ensuring a seamless and positive service experience. This role requires excellent communication skills, a solid understanding of automotive systems, and the ability to Right Sell services effectively.

The Service

Advisor will coordinate between customers and technicians to deliver quality service while maintaining high levels of customer satisfaction.

Duties
Greet customers promptly and professionally, establishing rapport and understanding their vehicle concerns
Explain repair and maintenance services clearly, providing accurate estimates and timelines
Write detailed repair orders, ensuring all customer requests are documented accurately
Coordinate with technicians to prioritize repairs and ensure timely completion of work
Upsell additional services or maintenance based on customer needs and vehicle condition
Handle cash transactions and process payments efficiently
Follow up with customers post-service to ensure satisfaction and address any concerns
Maintain detailed records of service history, customer interactions, and sales activities




Assist in promoting dealership services, warranty programs, and special offers to enhance customer loyalty

Experience
Prior experience in dealership service departments or automotive repair shops is highly preferred
PBS experience considered an asset
Robust mechanical knowledge of automotive systems and repairs is advantageous
Proven customer service skills with the ability to communicate technical information clearly
Experience in sales or right selling services to customers effectively
Knowledge of automotive repair processes enhances ability to advise customers accurately

This role offers an engaging workplace where technical expertise meets exceptional customer service. Candidates should be motivated, organized, and eager to contribute to a team dedicated to delivering outstanding automotive care. Pay: $50,000.00-$91,943.04 per year

Benefits
Company events
Dental care
In office parking
Vision care

Ability to commute/relocate:
London, ON N5V 1R5: reliably commute or plan to relocate before starting work (preferred)

Experience:
Dealership: 1 year (preferred)

Licence/Certification:
Driving Licence (required)

Work Location: In person

📌 Automotive Service Advisor London
🏢 Finch Kia
📍 London