Shape member engagement strategies at Tru Cooperative Bank as the Director focusing on CRM and contact centre operations. Your expertise in Dynamics 365 and AI will enhance member satisfaction. As a leader, you will operationalize CRM strategies that align with enterprise goals while driving innovation in member interaction models.

Your role encompasses lifecycle-driven engagement and ensuring the seamless integration of AI capabilities. This position demands extensive experience in CRM platforms and the ability to lead cross-functional teams to achieve outstanding results. Key Responsibilities:

- Lead development of engagement strategies across platforms
- Implement Dynamics 365 for data-informed member experiences
- Enhance omnichannel capabilities with AI-driven insights




- Maintain unity in CRM and member engagement initiatives
- Monitor performance and establish key metrics for success

Requirements:

- Educational background in IT or related fields
- 8+ years in CRM-related leadership positions
- Experience in financial services and omnichannel systems
- Proven strategic thinker with strong communication skills
- Successful track record in leading technology integration projects

Join Tru Cooperative Bank to elevate member engagement through effective CRM strategies and creative technological solutions.

📌 Tru Cooperative Bank Director of Member Engagement (Langley)
🏢 Jobtailor
📍 Langley