Hartrans Cartage Services is a local, Peterborough based trucking company. We offer last-mile LTL, TL, dedicated courier and dedicated flatbed services to other carriers and local shippers.

Priding ourselves on providing high level customer service and on-time delivery service, we are proud of the team of hard-working professionals at Hartrans.

Currently, we are looking for a Customer Service Associate on a contract position for a period of at least 2 months, with potential for longer.

The ideal person for this role will be a quick learner and critical thinker, able to work independently, with superior customer service and communication skills (email and phone), high attention to detail, a strong ability to retain information, and the ability to prioritize multiple, competing requirements in a very fast-paced environment. You are comfortable working with computers, learning new software, doing basic troubleshooting and working with smartphones.

Experience in an LTL setting, dispatch experience and a knowledge of geography in Eastern Ontario is an asset, especially within 160 km of Peterborough.

Due to our location and limited public transit,



you will require your own reliable transport to get to/from work. Attendance reliability and punctuality is required.

Duties & responsibilities may include but are not limited to:

- Rating and invoicing.
- Handling customer service requests.
- Managing shipment paperwork.
- Booking delivery appointments.
- Managing pickup requests and assigning to drivers in a timely manner.
- Preparing outbound manifests.
- Communicate clearly and respectfully with drivers and customers.
- Provide support to other staff and other related duties.

Hartrans is committed to providing accessible employment practices, in compliance with the AODA. Applicants are asked to make accommodation requests to Hartrans, and we will make every effort to ensure that accommodation requests are met throughout the recruitment and assessment process. We thank all of those who apply. Only those selected for further consideration will be contacted.

Pay: $37,440.00-$41,600.00 per year

Benefits

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking

Work Location: In person

📌 Trucking Customer Service Assoc (Peterborough)
🏢 Hartrans
📍 Peterborough