Ai Helpdesk Analyst — Frontline Ai Support & Knowledge Base Montreal

23 Aug

TATA Consultancy Services

Montreal

23 Aug

TATA Consultancy Services

Montreal

Tata Consultancy Services is seeking a Level 2.5 AI Support Analyst to act as the front line for end user AI across the firm’s portfolio (Copilot, ChatGPT, Claude, Grok, Gemini) and to capture every query in a structured way.

You will resolve what you can at first contact, escalate what you cannot, and document interactions so the knowledge base feeds a future AI support agent; you will own one product as the POC while maintaining knowledge of the full portfolio.

📌 Ai Helpdesk Analyst — Frontline Ai Support & Knowledge Base Montreal
🏢 TATA Consultancy Services
📍 Montreal

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