Staff Strategic Operations Lead, Performance Center the company helps people stay better connected with the things they love. the company’s edge cloud platform enables customers to create outstanding digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. the company’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Posting Open Date: Updated July 29, 2026 **Anticipated Posting Close Date*:** August 29, 2026 **Job posting may close early due to the volume of applicants.* What You'll Do: Build and refine the operational framework for the Performance Center to drive accountability across high-stakes initiatives and ensure commitments to partners are met at the company-scale. Drive the operational cadence of the department by owning the scheduling,



agenda setting, and facilitation of daily standups, weekly syncs, and seasonal readiness reviews. Define and track the strategic operational metrics that define our success, including revenue protection, churn reduction, onboarding velocity, and resource intensity to ensure the team is scaling efficiently. Act as the primary "closer" for all open action items, relentlessly chasing down loose ends across teams to ensure incident follow-ups and project milestones reach 100% resolution. Serve as a strategic facilitator for resolution by partnering with teams to navigate dependencies, surface potential blockers early, and ensure lessons learned are transformed into proactive improvements. Instill consistency in operational methodologies by maintaining the discipline of documentation and tracking tools to ensure full organizational transparency. Synthesize complex technical telemetry into high-level narratives for executive leadership, contextualizing

📌 Staff Strategic Operations Lead, Performance Center (New Denver)
🏢 United States Digital Space
📍 New Denver