Take on a challenging role as a Support Engineer at Progressive Automations, focusing on product validation and technical assistance. Your skills will directly enhance customer satisfaction through effective troubleshooting and support.

In this position, you'll be primarily responsible for providing technical support through phone calls, managing escalated issues, and performing RMA inspections. You will also contribute to the R&D; team’s initiatives for current product developments and testing, ensuring all products are market ready.

Key Responsibilities:
Provide customer technical support via phone troubleshooting
Manage complex escalations and RMA inspections
Support assembly and testing of various components
Plan and execute comprehensive product testing
Validate technical documentation through rigorous testing

Requirements:
Diploma or Bachelor’s in relevant engineering field
Solid customer-focused communication
Experience with mechanical and electrical troubleshooting
Knowledge of automated testing setups
Organized approach to documentation and processes

Enhance product quality and customer engagement at Progressive Automations.
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📌 Support Engineer For Product Development Projects Richmond
🏢 Progressive Automations
📍 Richmond