Join FCC as a Technical Analyst, specializing in Business Enablement to provide advanced Level 3 support for enterprise applications in a hybrid work setting. Your technical skills will enhance user efficiency.

This permanent position at FCC will have you tackling escalated issues for software-as-a-service tools, collaborating closely with cross-functional teams for user enablement. With your analytical mindset, you will document findings and create useful support materials while staying current with vendor updates and product changes.

Your role plays a crucial part in optimizing technical processes.

Key Responsibilities:
Handle escalated support issues with SaaS applications
Perform root-cause analysis and technical remediation




Acquire hands-on experience of enterprise tools
Review recent features and product updates from vendors
Document key findings and knowledge for user enablement

Requirements:
Degree in computer science or similar field
Two years of experience in application support
Robust knowledge of SaaS and vendor-supported platforms
Excellent troubleshooting and documentation abilities
Quick adaptation to various business tools

Contribute to FCC's mission by supporting the agricultural sector through your technical expertise and team-oriented spirit.
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📌 Fcc Technical Analyst For User Support Regina
🏢 Farm Credit Canada
📍 Regina