UiPath Automation Support Analyst

Job Type: Permanent

Location: Toronto, ON (4 days onsite)

Salary : $90k - $100Kpa + bonus + Pension Plan

Your New Company A leading organization is seeking a curious, solutions-oriented Automation Support Analyst to join the Data and Technology team. This role is ideal for someone who enjoys solving production issues, working with modern automation and AI platforms, and supporting solutions that are critical to helping business teams operate efficiently and reliably.

You will help ensure the stability, reliability, and availability of enterprise automations and AI-enabled workflows across platforms such as UiPath, Power Platform , Copilot Studio, Azure AI Foundry, and related technologies.

Your New Role

You will be responsible for:

- Monitoring and supporting the stability, reliability, and availability of production automations, AI-powered workflows, copilots, and agentic solutions across UiPath, Power Platform, Copilot Studio, Azure AI Foundry, and related technologies.
- Managing and supporting UiPath Orchestrator environments, queues, assets, schedules, robots, triggers, monitoring, and exception handling.
- Performing incident triage, troubleshooting, root cause analysis, and resolution for automation and AI-enabled workflow issues, while helping reduce recurring incidents over time.
- Supporting production changes, deployments, upgrades, release validations, and post-release monitoring to ensure automation and workflow solutions continue to operate as expected.
- Supporting Human-in-the-Loop processes, Action Center workflows, and exception management.
- Assisting with AI model deployments, prompt management, and knowledge source connectivity.
- Managing credentials, access requests, service accounts, and security-related support activities.
- Partnering with Infrastructure, Security, Database, Application Support teams and business teams to resolve issues and maintain service reliability.




- Maintaining runbooks, support procedures, knowledge articles, and operational documentation.

What You Will Need to Succeed

Required Skills

- 3+ years supporting or developing enterprise automations, workflows, or AI-powered solutions.
- Strong understanding of UiPath Orchestrator administration including queues, assets, triggers, schedules, robots, and monitoring.
- Experience troubleshooting production automation issues.
- Working knowledge of UiPath Document Understanding, Action Center, Apps, Integration Service, and AI Center.
- Experience with UiPath, Power Automate , Power Apps, and Copilot Studio.
- Familiarity with Microsoft Copilot Studio and Azure AI Foundry.
- Strong SQL and database troubleshooting skills.
- Knowledge of GitHub, CI/CD, Windows Server, VMs, APIs, and cloud services.
- Experience working with ServiceNow or similar incident management platforms.
- Strong written and verbal communication skills.

Preferred Skills & Experience

- UiPath Professional or Advanced Developer Certification.
- Certifications in Microsoft AI, Azure AI, Copilot Studio, Power Platform or related technologies.
- Experience supporting AI agents and GenAI-enabled solutions.

What You Will Get in Return

- Opportunity to support enterprise-scale automations, AI-powered workflows, copilots, and agentic solutions.
- Exposure to modern technologies including UiPath, Power Platform, Copilot Studio, and Azure AI Foundry.
- Cooperative environment partnering with Infrastructure, Security, Database, Application Support, and business teams.

What You Need to Do Now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position.

📌 UiPath Automation Support Analyst (Toronto)
🏢 Hays
📍 Toronto