Join NTT DATA BCU as a Service Delivery Specialist in Burnaby, British Columbia, focusing on the Technical Service Desk. Enhance customer service through effective knowledge management and operational support.

You will manage resources and workflow to ensure top-notch service delivery while mentoring your team. With at least two years of experience in technical leadership, you will evaluate service quality and suggest actionable enhancements. This role requires comprehensive cooperation with clients and stakeholders for effective problem resolution.

Key Responsibilities:
Mentor and allocate resources to technical service teams
Develop and update essential knowledge management tools
Handle customer escalations, ensuring swift resolutions




Facilitate communication with business partners and government users
Prepare daily performance and service volume reports

Requirements:
Minimum of 2 years in a leadership position
At least 3 years of technical troubleshooting experience
Proven record of improving service delivery processes
2+ years in Knowledge Management applicable to service desks
IT-related training or certification strongly preferred

Apply your leadership and cutting-edge skills to impact service delivery at NTT DATA BCU.
J-18808-Ljbffr

📌 Service Delivery Specialist At Ntt Data Burnaby
🏢 NTT DATA North America
📍 Burnaby