Elevate guest satisfaction as a Guest Service Agent for ORHMA’s hotels. You’ll play a key role in creating memorable experiences from the moment guests arrive until their departure.
In this role with the Ontario Restaurant Hotel & Motel Association, you will welcome guests, manage their journey, and address any inquiries to ensure a flawless stay. Your ability to handle check-in/check-out efficiently and promote hotel services is crucial. Collaborate with the team to maintain high service standards.
Key Responsibilities: - Manage guest check-in and check-out smoothly - Resolve guest complaints and inquiries effectively - Apply up-selling techniques to boost hotel occupancy - Ensure accurate processing of all transactions - Uphold safety procedures and service excellence
Requirements: - Robust interpersonal skills for guest interactions - Experience in financial transaction management - Problem-solving capabilities for guest issues - Excellent communication and teamwork skills - Skilled appearance and reliable attendance
Join ORHMA to enhance guest experiences through exceptional service and proactive engagement.#J-18808-Ljbffr