HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team!
We are BC's largest insurance broker, growing 15% year over year! We offer stability, career development opportunities, and a strong teamworking environment. Whether you're just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.

We are Proud to Offer

Competitive compensation

Comprehensive tuition financing and career-related training and development

Company matching RRSP contributions

Customizable flexible benefits options for you and your family

We promote work-life balance through flexible scheduling and hours

A progressive employee assistance program through LifeWorks

Mental and physical wellness initiatives

HUB Cares: we are a company that gives back and is active in the community

The Opportunity
As the Client Service & Sales Support Manager , you will lead a team focused on delivering exceptional service to our group benefits clients - driving client satisfaction through robust collaboration, thoughtful people development, and a commitment to quality and timeliness. While exposure to group benefits is an asset, we are prioritizing candidates with demonstrated leadership and team management experience - industry-specific knowledge can be developed on the job. This position reports to the Vice President, Operations, Employee Benefits & Group Retirement, and is a regular, full-time role primarily based at our Downtown Vancouver office in Bentall One, with occasional time at our Head Office in Burnaby Still Creek.

Our Bentall One location sits in the heart of Downtown Vancouver - steps from SkyTrain, and surrounded by shops, restaurants, and amenities.

At HUB, we offer more than a job. We offer a career with purpose - one that combines a dynamic and collaborative work environment with real opportunities for growth, recognition, and long-term success.

Key Responsibilities

Strategize and collaborate with all levels of sales and service functions to ensure the best client experience possible

Coach, support and supervise our Downtown Vancouver Employee Benefits service and support team including:

Recruitment

Onboarding

Training & Development

Performance Management

Engagement

Foster a positive,



engaging work environment to attract and retain top talent

Work with HR and the VP of EB to develop a career pathing plan for existing team members

Ensure effective and efficient business processes and procedures are in place

Optimize quality and volume of work

Workforce planning to meet business objectives and goals

Schedule regular meetings and check-ins with individual team members to discuss performance and goals

Ensure proper provincial licensing as well as insurance company contracting is in place

Collaborate with national and corporate resources

Support management with the oversight of Accounts Receivable or revenue allocation as needed

Other duties and responsibilities as assigned

Talent Management Responsibilities

Support team members to ensure that they are achieving agreed team and individual goals for client response times, workload, etc.

Evaluate and counsel employees relative to performance, conduct, attendance, and adherence to policies, procedures and regulations

Focus on development and career pathing for team members

Approve and manage staff schedules such as vacation, appointments, education

Coordinate vacation back-ups as needed

Host and maintain regular monthly meetings with the team

Schedule quarterly check-ins and annual year-end reviews with individual team members to discuss performance and professional goals

Know when to escape issues to the next level of management

Assist in establishing team priorities and goals

The Requirements
The successful candidate thrives in a collaborative and results-driven atmosphere and leverages their strong communication and interpersonal skills to build a team-oriented environment. Your passion for efficiency and process improvement has you constantly looking for opportunities to optimize resources. You're highly skilled in planning as well as execution.





A strong aptitude to work collaboratively with direct reports, colleagues, business partners and front-line talent to create a results-driven team

Strong communication skills (verbal & written)

Excellent interpersonal skills

Able to manage a team of staff in a dynamic, fast-paced environment

Strong organizational skills

LLQP Licensed (in BC or other provinces) or willingness to obtain within 6 months

Asset Experience That Will Make You Stand Out

Prior experience working within the group benefits industry

Industry designation (CEBS or other)

Prior experience managing and developing talent

The expected salary range for this position is $90,000 to $120,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Our Culture Starts with You

We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business

We want you to be CREATIVE and open to sharing your ideas

You work with URGENCY while providing a high level of QUALIFIED SERVICE towards our customers, communities, & colleagues.

You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER

You work with a high degree of INTEGRITY and ACCOUNTABILITY

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

Department General Management

Required Experience: 5-7 years of relevant experience

Required Travel: No Travel Required

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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📌 Client Service & Support Manager, Employee Benefits (British Columbia)
🏢 HUB International
📍 British Columbia