Company Description
Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description
Assistant Front Office Manager (Full Time)
In this role, you will be providing engaging, sincere, personalized service by creating the grandest of feelings for our guests. Showcase your interpersonal strengths as an Assistant Front Office Manager, where you will lead, train, and recognize your team in support of exceptional guest service.

What you will be doing:
Reporting to the Front Office Manager,



responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly, and engaging service

Assist the Front Office Manager in all aspects of the department and ensure service standards are followed

Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests

Ensure proper staffing and scheduling of all Front Office colleague in accordance to productivity and guidelines

Other duties as assigned

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift

Frequent lifting and carrying up to 30 lbs

Occasional kneeling, pushing, pulling, lifting

Occasional ascending or descending ladders, stairs, and ramps

Qualifications
Your experience and skills include:

Highly organized, results-oriented with the ability to be flexible and work well under pressure

Service focused personality is essential. Strong interpersonal and problem solving abilities and the ability to lead by example

Previous experience in a similar leadership role is an asset

Prior experience working with Opera or a related system

ProServe Certificate

Valid Drivers license





Degree or Diploma in Hospitality Management is an asset

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information
What’s in it for you:

Comprehensive benefits package (Medical, Vision & Dental) including extended advantages like; Mental Health (up to $5,000/year),for full time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support

Learning programs through our Academies designed to sharpen your skills

Ability to make a difference through our Corporate Social Responsibility activities

Career development opportunities with national and international promotion opportunities. The sky is your limit

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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📌 Assistant front manager (full time) (Alberta)
🏢 Accor
📍 Alberta