Join EcoOnline as a Senior Customer Success Manager, where you can leverage your expertise to protect people and the planet through strategic client engagement.

In this role within the North American team, you'll be responsible for managing key accounts and crafting strategies that ensure customer success via enhanced safety and compliance. With over 5 years of experience required, you'll engage executive stakeholders and translate operational outcomes into value for our clients. You'll have the opportunity to drive expansion and retention while collaborating across teams to bolster customer satisfaction.

Key Responsibilities:
• Build and develop success plans with customers
• Drive customer adoption and long-term value




• Conduct strategic planning and Executive Value Reviews
• Position and develop cross-sell opportunities
• Maintain accurate account forecasts and plans

Requirements:
• At least 5 years in Customer Success or SaaS
• Proven ability in managing enterprise customer relationships
• Experience in driving renewal and adoption outcomes
• Robust engagement skills with senior executives
• Experience leading business reviews successfully

Leverage your customer success expertise at EcoOnline and contribute to a mission of positive change!
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📌 Senior Customer Success Leader - EcoOnline (Ontario)
🏢 Socket.dev
📍 Ontario