Join 407 ETR as the Senior Director, overseeing the customer operations delivery model. Drive strategic vision, optimize performance, and ensure high-quality service is delivered consistently.

This critical leadership position under the VP of Customer Operations revolves around monitoring and enhancing service delivery across various channels. Your responsibility will include fostering a culture of accountability and coaching within the team while aligning operational strategies with customer service objectives.

Collaboration with multiple stakeholders will be key to addressing risks and improving overall performance.

Key Responsibilities:
Establish the multi-year strategic direction for operations
Supervise service delivery quality and productivity metrics




Lead operational reviews and performance coaching
Identify continuous improvement prospects through data
Engage in labor and employee relations initiatives

Requirements:
Bachelor’s degree; MBA highly favored
Over 10 years in progressive leadership roles
Experience in contact centers and customer operations
Solid relationship-building capabilities across teams
Bilingual candidates in French and English preferred

Make a direct impact on customer satisfaction by leading operational excellence at 407 ETR.
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📌 Senior Leadership Role In Customer Operations Vaughan (Canada)
🏢 407 ETR Concession
📍 Canada