Drive success for Veeam's clients as a Senior Customer Success Engineer. Utilize your robust technical skills and customer-oriented approach to fulfill strategic business outcomes. In this role at Veeam, the Data and AI Trust Company, you will serve as a primary technical advisor for major customer accounts.
Your responsibilities will include managing customer relationships, facilitating data resilience strategies, and monitoring technology adoption to ensure success throughout the customer lifecycle. Key Responsibilities:
- Lead technical customer relationships for strategic accounts
- Create and manage customized Customer Success Plans
- Guide customers through adoption and optimization phases
- Monitor customer health and assess recovery readiness
- Present strategic recommendations to technical and executive teams Requirements:
- 5+ years in customer-facing technical roles
- Deep technical understanding of recovery and cybersecurity solutions
- Ability to communicate complex ideas to senior stakeholders
- Experience conducting health assessments and reviews
- VMCE certification required or to be secured soon Harness your expertise to foster meaningful relationships and impactful solutions for Veeam's global customer base.