Explore a fulfilling career as a Client Success Specialist at 360.Agency, where you’ll cultivate solid client relationships in the automotive sector. Monitor satisfaction levels and drive retention as part of a talented team. In this role, you will manage a portfolio of dealership clients, focusing on ensuring their satisfaction and identifying any risk indicators.
Collaboration with Sales and Support teams will play a key role in prioritizing actions and addressing issues promptly. Your proactive, analytical approach will help improve the client experience and retention efforts. Key Responsibilities:
Monitor health and engagement of assigned dealership clients
Address risk signals and client dissatisfaction promptly
Partner with Sales and Support teams to drive resolutions
Contribute to client retention through proactive strategies
Generate detailed follow-up reports on customer engagement Requirements:
Proven experience in a customer success or retention role
Fully bilingual in French and English
Robust communication and diplomacy skills
Analytical and strategic thinking capabilities
Organized and able to manage multiple tasks effectively Drive positive customer outcomes and enhance retention strategies at 360.Agency.