This is a 20-month contract role from approximately August 2026 until April 2028.
The salary range for this role is $70,000 to $75,000.
Reason for Posting: Existing Vacancy

Responsibilities & Activities

RESIDENT FINANCE/BILLING EXCELLENCE
Manage resident accommodation billing, rate updates, ancillary service charges, refunds, deposits, and account reconciliations.
Administer rate reduction applications and communicate with residents, families, and substitute decision-makers regarding financial processes and requirements.
Maintain accurate resident financial records and business files in compliance with legislative and organizational requirements.
Coordinate with external agencies, auditors, banking institutions, and government organizations regarding resident accounts and financial matters.
Support admissions, discharges, leaves of absence, and resident record management through PointClickCare (PCC) and ERRISA systems.
Prepare financial reports, account aging analyses, annual accommodation statements, and support year-end audits.

OPERATIONAL EXCELLENCE
Manage collections and accounts in arrears in collaboration with organizational leadership.




Supervise and support reception staff, including scheduling, workload management, and performance monitoring.
Provide reception coverage as required to ensure continuous front-line service delivery.

CUSTOMER SERVICE
Serve as a key liaison between residents, families, visitors, and the leadership team regarding financial and administrative matters.
Participate in resident admissions and orientation processes, providing information on financial programs, policies, and available services.
Respond promptly and professionally to inquiries and concerns while promoting a positive resident and family experience.
Communicate information regarding accounting services, tax-related documentation, and resident financial resources.

We believe in and support our diverse workforce, understanding fostering an inclusive work setting is a key part of successful growth. We welcome people of diverse backgrounds, experiences and perspectives. We are an equal-chance employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

📌 Office Manager Toronto
🏢 Humber Meadows
📍 Toronto