Join Ontario Northland as a Customer Service Supervisor in Timmins. This leadership position plays a pivotal role in managing service operations and enhancing customer satisfaction.

As a Supervisor within the Passenger Services department, you will oversee a dedicated team of customer service agents, encouraging high performance and compliance with standards. You'll be responsible for training, performance evaluations, and resolving complex customer issues while supporting a positive workplace culture.

Key Responsibilities:
• Supervise and support customer service agents in various locations
• Address escalated customer inquiries and track feedback
• Monitor performance and participate in performance reviews




• Ensure adherence to health and safety legislation
• Coordinate with internal teams to resolve service disruptions

Requirements:
• Secondary School Diploma or General Educational Diploma
• Five years supervisory experience in customer service
• In-depth knowledge of customer service best practices
• Robust communication and analytical skills
• Valid G driver's license and travel ability

Drive superior customer service as a leader with Ontario Northland in Timmins.
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📌 Ontario Northland Customer Service Leader
🏢 Ontario Northland
📍 Ontario