Job Overview: Territory Manager, Services & Operations
Mississauga, ON
Permanent, Full-Time
Founded on the heritage of generations of coffee services entrepreneurs Van Houtte Coffee Services prides itself on offering the highest levels of customer service day in day out. We brew over 1 000 000 cups of coffee every day, in 25 cities from coast to coast. We offer exciting careers and growth opportunities in a dynamic, challenging, ever-changing and fast paced work setting. We are proud to be part of Canada's Top 100 employers and Canada's Top 100 employers for young professionals.
DESCRIPTION The Territory Manager Service & Operations, will report directly to the Senior Manager Service Operations for VHCS. This individual will be an integral part of the National Leadership Team, which is comprised of other Territory Managers operating on a national scale. 10-15% travel requirement, annually.
The TM will be responsible and accountable for driving sustainable and profitable growth for his region. He/she will lead a total of 45 employees. He/She will be based in Mississauga, Ontario .
RESPONSIBILITIES Lead and be accountable for the overall operating performance of his/her region.
Champion the development, implementation and sustainability of a regional vision and strategic plan.




Provide leadership to a large regional team with an emphasis on developing and maintaining a culture focused on people, customer service and industry best practices.
Develop, monitor and administer the national operations programs within the region to ensure efficiency and profitability are achieved and maintained.
Collaborate with the national senior leadership team to identify industry trends and strategic growth opportunities (new business, organic growth and customer retention) for the region. Drive the execution of sales strategies and plans with the region’s Sales team.
Collaborate with the national senior leadership to identify and implement strategies to improve operational efficiencies, safety, and quality.
Champion our H&S; initiatives and commitments throughout the region by leading by example and ensuring H&S; remains a key top priority.
Achieve established KPIs and financial annual operating plan (AOP) objectives with a focus on top-line growth.
Execute the VHCS strategic business plan centered on sales growth, cost management and people management.
Ensure customer service commitments and standards are upheld across the region.
OPPORTUNITIES Recent leadership, organizational and operational changes will require the territory manager to effectively

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📌 Territory Manager, Services & Operations (Ontario)
🏢 Keurig Dr Pepper
📍 Ontario