Join FedEx as a Principal focusing on Service Quality Initiatives, working remotely to influence organizational performance and service standards. Lead strategic programs that utilize data-driven insights.

This role emphasizes your leadership as a senior expert within the Service Excellence team. You will employ your extensive experience to collaborate with executives in shaping processes and frameworks that enhance service metrics and quality outcomes. Your work will involve crucial presentations to the C-suite.

Key Responsibilities:
• Drive enterprise-wide service excellence initiatives
• Provide thought leadership in operational insights
• Collaborate with executives on strategic frameworks




• Analyze data to anticipate service challenges
• Prepare high-level presentations for Board discussions

Requirements:
• Bachelor’s degree in Business, Engineering, or related field
• A minimum of 7 years relevant experience required
• Solid data analysis and operational insight skills
• Experience with service measurement and metrics
• Quebec candidates should be bilingual in French and English

Leverage your industry knowledge to advance service excellence initiatives at FedEx.
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📌 Principal, Service Quality Initiatives (Ontario)
🏢 FedEx Group
📍 Ontario