Job Description Posted Tuesday, August 4, 2026 at 10:00 AM
Title: Senior Operations Manager
Status : Full Time
Salary: $75,000 - $80,000 per annum
Location: Oakridge Park
About the Role Oakridge Park is one of the most exciting and ambitious developments in Canada, bringing together luxury retail, premium office space, public gathering areas, and a first-class customer experience.
At Alpine, our teams play an important role in that experience every single day. We're looking for a Senior Operations Manager who can lead people, build strong client relationships, and deliver exceptional cleaning services in an setting where details matter and expectations are high.
You'll be out on the floor, meeting with clients, supporting leaders, inspecting work, solving problems, manage labour and budgets, and help your team navigate the day-to-day realities of a busy luxury mall, retail and office environment.
If you enjoy building strong teams, developing people, and leading in an environment that keeps you on your toes, you'll fit right in.
What You Will Be Doing Support service delivery, client relationships, workforce planning, and operational performance
Support the development and implementation of operational strategies, processes, and continuous improvement initiatives
Collaborate with leaders to identify opportunities that enhance efficiency, quality, and client satisfaction
Ensure cleaning services are delivered safely, efficiently, and to the highest standards
Conduct regular site walks, inspections, and quality reviews
Monitor service levels, client commitments, and operational performance
Build a culture of accountability, teamwork,



and service excellence
Manage labour budgets, staffing levels, scheduling, and operational resources
Support hiring, onboarding, training, and employee development
Recognize strong performance and address concerns when needed
Create an environment where people feel supported, challenged, and set up for success
Develop strong working relationships with client stakeholders and site partners
Use data, reporting, and technology to identify opportunities and improve results
Support special projects, other duties, events, and changing operational requirements
What Success Looks Like In this role, success means:
Deliver exceptional client service through proactive communication and issue resolution
Maintain high standards of quality, safety, and compliance across assigned sites
Provide consistent field leadership through regular site visits, inspections, and employee engagement
Build high-performing teams through coaching, training, and recognition
Manage people, resources, and budgets effectively to achieve operational goals
What You Will Bring 5+ years of leadership experience managing large teams in commercial cleaning, facilities services, hospitality, property services, or a related industry




Strong client relationship and stakeholder management skills
Experience managing budgets, labour, and operational performance
Strong emotional intelligence and the ability to build trust with people at all levels
A hands-on leadership style and willingness to jump in when your team needs support
The ability to stay organized and focused when priorities shift throughout the day
Strong KPI management and reporting experience
Must be able to obtain and maintain company and/or client required security clearances
About Alpine Alpine is one of Canada's leading facility services providers, delivering cleaning, maintenance, and support services across a variety of industries. We are committed to creating exceptional client experiences while fostering a workplace where our people can grow, develop, and succeed.
We are an equal opportunity employer and welcome applications for all who are eligible to apply. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued and respected. Due to the nature of our services, some of our positions require a security clearance and/or a criminal and credit check. If you are a successful candidate, you may be asked to consent to a background check and security clearance. For positions with access to financial data or funds, your credit must be in good standing. Eligibility to Work in Canada: It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.

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📌 Senior Operations Manager, Oakridge Park (British Columbia)
🏢 Alpine
📍 British Columbia