Join Snyk’s cutting-edge team in Ottawa as a Technical Success Manager focused on customer satisfaction. Your role will emphasize driving security adoption and customer empowerment.

You will be responsible for ensuring the technical success of a wide customer base, facilitating workshops and digital programs to engage users effectively. This position requires a strong understanding of application security and a proven history in customer success roles, essential for providing valuable insights and fostering relationships.

Key Responsibilities:
• Lead customer engagements and tech workshops
• Turn customer data into actionable insights and programs
• Drive initial security wins for new clients




• Build educational content to support self-service
• Collaborate with teams to meet customer needs

Requirements:
• Minimum 5 years in customer-facing technical capacities
• Experience executing engaging programs like webinars
• Familiarity with GitHub, Jenkins, and related tools
• Deep understanding of AppSec concepts
• Effective communicator with a broad range of audiences

Capitalize on your expertise to enhance client success at Snyk, making a positive impact through customer support and education.
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📌 Customer-Focused Technical Success Manager (Quebec City)
🏢 Work in Ottawa
📍 Quebec City