Elevate product development processes with Lightspeed as a Staff Technical Program Manager. Lead innovation through effective frameworks and metrics while collaborating across teams in this pivotal role.

As the Staff Technical Program Manager, you'll define the Product Development Lifecycle (PDLC) model for Lightspeed's Product & Technology Operations team. You'll design a transparent, effective framework and establish actionable metrics for sustainable cross-functional collaboration among Product, Engineering, and Design. Your ability to navigate ambiguity and drive adoption will be key to the success of this foundational role.

Key Responsibilities:
• Design a comprehensive PDLC framework across all products
• Establish trustworthy metrics for project flow visibility




• Navigate business unit differences for genuine model adoption
• Define human versus AI roles within PDLC
• Periodically review and refine the PDLC framework

Requirements:
• Proven experience designing delivery frameworks
• Solid skills in cross-functional stakeholder alignment
• Background in measurement systems from data
• Partnership experience with AI in project delivery
• Excellent executive communication skills

Make a lasting impact by defining how Lightspeed operates, ensuring a seamless flow from idea to implementation.
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📌 Staff Technical Program Manager at Lightspeed (Ontario)
🏢 Lightspeed Commerce
📍 Ontario